Delivery Information

 

Delivery Information

Select your country below to see shipping options, delivery times, and costs.

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Tracking Your Order

When will I receive tracking information?

Once your order ships, you'll receive an email titled "Your Made In Gym Order is On the Way!" with your tracking number and a link to track your package.

Please note:

  • Tracking emails are sent within 24-48 hours of order placement
  • Check your spam/junk folder if you don't see it in your inbox
  • Tracking information may take 24-72 hours to show movement after receiving your email
  • Weekend orders (Friday-Sunday) are processed on Monday

How to track your package:

  1. Click the tracking link in your shipping confirmation email
  2. Or visit our Order Tracking Page
  3. Enter your order number and email address

Tracking Not Updated?

Don't panic! If your tracking hasn't updated in a few days, your order is likely still on the way. Carriers sometimes experience delays in scanning packages.

When to contact us: If your tracking hasn't updated in 10+ business days (14+ days for Hawaii, Alaska, Puerto Rico, and US Territories), please reach out to our support team.

Track My Order

Delivery Issues

My order hasn't arrived

If your order hasn't arrived within the expected delivery timeframe:

  1. Check your tracking information for the latest status
  2. Verify the shipping address on your order confirmation
  3. Check with neighbors or building management
  4. Look for a delivery notice from the carrier

If your package shows as delivered but you haven't received it, please contact us within 7 days and we'll investigate.

Damaged or incorrect items

In the unlikely event that your order arrives damaged or contains incorrect items:

  • Damaged items: Contact us within 7 days of delivery with photos
  • Wrong items: Contact us within 14 days of delivery
  • Missing items: Contact us within 7 days of delivery

We'll arrange for a replacement or refund as quickly as possible.

Contact Support

Split Shipments

Sometimes your order may arrive in multiple packages. This can happen when:

  • Items are shipping from different warehouses
  • Some items are temporarily out of stock
  • Items have different shipping requirements

If your order is split, you'll receive:

  1. A shipping confirmation for the first package
  2. A second email titled "Some Items in Your Order Are On the Way"
  3. Separate tracking numbers for each shipment

Out of Stock Items: If we're unable to fulfill part of your order, you'll receive an email titled "An Update on Your Order" and you'll be automatically refunded for the unavailable items.

International Shipping

Important: International Orders

Customs & Import Fees: International customers are responsible for any duties, taxes, or customs fees charged by their country. These fees are NOT included in your order total and will be collected upon delivery.

Customs Delays: Packages may be held by customs for inspection. This is beyond our control and can add 3-10 days to delivery times.

Shipping Restrictions

Due to carrier limitations and international regulations, we're currently unable to ship to the following locations:

Afghanistan, Belarus, Burundi, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Pakistan, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (certain regions), Venezuela, Yemen, Zimbabwe.

We're constantly working to expand our shipping capabilities. If your country is on this list, please check back regularly for updates.

Still Have Questions?

If you can't find the answer you're looking for, our support team is here to help!

Email: support@madeingym.shop
Response Time: Within 24-48 hours (longer during sale periods)

Contact Support Team