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Popular Questions
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Where is my order?
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You can track your order by logging into your account and viewing your order history. Once your order ships, you'll receive a confirmation email with a tracking number. You can also contact our support team at support@madeingym.shop for assistance tracking your order.
How do I track my order?
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After your order ships, you'll receive an email with your tracking number and a link to track your package. You can also find your tracking information by logging into your Made In Gym account and clicking on "Order History." If you haven't received tracking information within 2-3 business days, please contact us.
How do I return or exchange items?
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We offer a 30-day return policy on all unworn, unwashed items with original tags attached. To initiate a return, log into your account, go to "Order History," and select "Return Items." You can choose between a refund or exchange. Return shipping is free for all U.S. customers. International return shipping costs may apply.
What are the shipping times?
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Standard shipping typically takes 5-7 business days within the United States. Express shipping (2-3 business days) and overnight shipping options are also available at checkout. International shipping times vary by destination but generally take 10-15 business days. FREE standard shipping on all orders over $200!
What size should I order?
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We recommend checking our detailed size guide available on each product page. Our apparel tends to fit true to size, but we provide measurements for chest, waist, and length to help you choose the perfect fit. If you're between sizes, we generally recommend sizing up for a more comfortable fit. Still unsure? Contact our team for personalized sizing advice!
When will I receive my refund?
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Once we receive and process your return, refunds are typically issued within 5-7 business days. The refund will be credited to your original payment method. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the funds to appear in your account.
When will items be restocked?
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Restock dates vary by item. For popular products that sell out quickly, we typically restock within 2-4 weeks. You can sign up for restock notifications on any sold-out product page by clicking "Notify Me When Available." We'll send you an email as soon as the item is back in stock!
Can I change or cancel my order?
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Orders can be modified or cancelled within 1 hour of placement. After that time, orders enter our fulfillment process and cannot be changed. If you need to make changes, please contact us immediately at support@madeingym.shop or call us during business hours. If your order has already shipped, you can return it once received.
How do I use discount codes?
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Enter your discount code at checkout in the "Discount Code" or "Promo Code" field before completing your purchase. Codes are case-sensitive, so make sure to enter them exactly as shown. Discount codes cannot be combined with other offers unless specifically stated. If you're having trouble applying a code, contact our support team.
Do you ship internationally?
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Yes! We ship to most countries worldwide. International shipping costs and delivery times vary by destination. All duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping cost. These fees are determined by your country's customs office and are collected upon delivery.
How do I care for my gear?
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To extend the life of your Made In Gym apparel: Machine wash cold with like colors, use mild detergent, avoid fabric softeners (they can damage moisture-wicking properties), turn garments inside out before washing, and hang dry or tumble dry on low heat. Do not bleach or iron directly on logos. Proper care will keep your gear performing at its best!
What is your warranty policy?
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We stand behind the quality of our products. All items come with a 90-day warranty against manufacturing defects. This includes issues with stitching, fabric defects, or hardware failures under normal use. The warranty does not cover normal wear and tear, damage from misuse, or alterations. If you experience any issues, contact us with photos and your order number for a replacement or refund.
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